1. By registering in NEON you agree to the following terms of use:
All information related to your account(s) is property of NEON.
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We are NOT responsible for the security of your account name and password. Players must take drastic measures to protect their accounts. This simply means, never login your account(s) and password information to a non NEON website. Do not give away your login information. The moment you give away your login information or personal information you basically gave away all the items that you have, including the account itself. Infraction of this rule is done at your own risk.
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Any problems arising from sharing your account(s), passwords or personal information in any Internet cafe or other actions are the sole responsibility to the owner of the account. We will not take responsibility nor provide you any support with whatever issues that may occur to your account.
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Buying / selling and trading accounts for real money is PROHIBITED. All NEON accounts, items and any NEON related is a property of the server owner. If you are found buying, selling and trading items for real money you will be banned permanently. If you are caught buying, selling and trading items for real money outside NEON website, forum and in-game it will result in being banned permanently. This simply means, if we find you selling NEON properties in any of the social networks such as Facebook, Twitter, any gaming forum, or any buy, sell and trading website etc. your character(s) and account(s) will be banned without notice.
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Refund Policy - NEON Administrator(s) and GM(s) will NOT be held responsible for any lost / disappeared / missing / stolen items. Whatever the cause maybe we will never refund or give back any lost items. (This also includes Seals, Wcoins, Credits, Levels, Jr. GM status and etc.)
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Any donations made to the server are non-refundable. Buying credits and donations are both different things. We DO NOT sell NEON credits but we ONLY accept donations made willing by the user of the account. All donation value has its own credits rewards.
2. Hacking / Cheating:
Any hacks or cheats that can compromise NEON game server, forum, files, clients and patches.
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Hacking NEON Server and abusing server bugs will result in I.P. address being banned permanently.
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Players who are credit harvesters or players who abuse NEON voting rewards will result in being banned permanently.
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No abusing ranking systems. Example: making fake guild wars. This will also result in being banned permanently with parole.
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We will not provide support and we will also not be held responsible for any problem that occurs from your I.P. address for players using "proxy" or any 3rd party software to hide real I.P. address. Do so at your own risk!
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Any types of scamming will be given permanent banned. (Scamming includes: Buy and Sell, trade, offtrade and etc.). All logs will be investigated.
3. Staff Information and Staff Impersonation:
Names (Character Names / IGN (In-Game Names) and Guilds must not contain Administrator and GM nicknames. You may not impersonate or present yourself to be a representative of the NEON staffs. If caught posing as an Admin or GM you will be banned permanently.
Below are the names of NEON staff that players are NOT allowed to use in-game / forum.
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Admin (Any short form or name shortcut is not allowed)
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ReadySteadyGo (Any short form or name shortcut is not allowed)
As many of you may or may not know, the Admin and I have regular alternate characters that we like to use while in-game. These characters have different in-game names and it may look like just a normal character but these characters can give out warnings like a normal player does.
For example: If you were given a warning by a player because you were using non-English language on /post and you replied in a rude manner then you will get temporary banned for it.
Keep in mind that if a normal gamer gives you a warning in-game is a person who actually cares for you not to get banned. They gave you a warning for a reason and once you are told not to do it then dont do it.
4. Advertising other gaming servers will result in being banned permanently:
Any referral of MU related or non-related NEON sites are not to be discussed on either forum or in-game. This includes Advertising or mentioning other MU server(s) and forums or any other on-line gaming advertisements including rankings that do not affiliate to the Admin's server(s).
Keep in mind, that if someone invited you to another MU server and you have acknowledged this person without reporting the incident then you will also get banned a permanently for assisting a rule breaker. (See rule#5)
5. Advertising non-gaming servers will result in being banned permanently:
Referrals to any non-gaming related sites are not to be discussed on either forum or in-game. This includes advertising or mentioning other websites that contains any adult content, shopping advertisements and etc.
6. Accessory of the fact:
Anyone who dares to assist any person or players in-game and forum who breaks the rules will also be given a permanent ban.
For example: If you give assistance to someone who is selling items for real currency and gets caught or gets reported then he/she will be permanently banned without warning. Giving assistance by saying "Bro, you got reported on forum so I suggest you to move your items to a new account". If you say that to a rule breaker then you will be permanently banned.
7. Respect the Server and The Authority of Staff:
Personal negative attacks to the Server and it's staff will not be tolerated. The Staff are doing the best as they can to better serve you to fix bugs and assist you with any inquiries or questions you may encounter in-game or in forum. The kinds of punishment for disrespecting the staff are Character Ban, Account Ban, I.P. Address Ban (Permanent).
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Anyone who dares to challenge a staff's final decision will not be tolerated. Your forum and in-game account will be banned permanently.
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Staff have the supreme authority to lock and/or delete any posts or threads which they deem irrelevant or frivolous at their own discretion.
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Public discussions of staff actions are not allowed on the forum.
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It is prohibited to protest staff actions in titles, avatars, signatures, the chat box and in-game /post.
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Staff have the FINAL say in any disputes. (There shouldn't be any reasons for you to keep posting such matters that is already been decided.)
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Staff have the right to suspend / block characters or account(s) to any gamers for investigation as precaution. Remember, we will not ban players without reason.
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Staff have the right to, without question, violate any rules here they deem necessary for the benefit of the community.
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If an Admin or myself makes the final decision; your suspension or ban is no longer a discussion.
8. Donators:
We thank you for donating to our server(s) and that we are able to enhance our server(s) for the better. However, there are rules to be listed.
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Any donation made is non-refundable.
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If you have donated once or 100 times, it doesn't matter, you are still equal with any other player(s) who hasn't donated at all.
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Donators don't have more importance in what they say than any other players. This means, that every player that donates are to be treated equally the same as non-donators.
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If rules are broken donators can also be banned easily just like any players
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If for any reason a donator gets banned, all items in his account(s) will be blocked along with the account. It will also not be returned to him/her under any circumstances.
9. Free Play Server:
This is a FREE PLAY private server. We do things differently than any other server(s). If you despise the game, staff or the game settings then please feel free to leave.
The interpretation of these rules is solemnly up to the administrator or the owner of NEON and these rules can change at any time without prior notice. Since rules can change; we cannot guarantee that any precedent you may find still applies, so in order to be in the safe side or if you are unsure about what constitutes a breach of a rule, you must ask me (ReadySteadyGo).
10. Respect Towards Other Players:
Insulting, harassing, or using offensive language towards other players is strictly prohibited, both in public chat and in private messages. Violations will result in disciplinary action, up to and including permanent suspension.
The interpretation of these rules is solemnly up to the administrator or the owner of NEON and these rules can change at any time without prior notice. Since rules can change; we cannot guarantee that any precedent you may find still applies, so in order to be in the safe side or if you are unsure about what constitutes a breach of a rule, you must ask me (ReadySteadyGo).
Respectfully,
ReadySteadyGo
11. Digital products!
We do not issue refunds for digital products once the order is submitted.
We recommend contacting us for assistance if you experience any issues receiving or using our products.
BY BUYING OUR PRODUCT FROM OUR WEBSITE YOU AGREE THAT, BECAUSE OF THE NATURE OF THE PRODUCTS SOLD,
WHICH ARE DIGITAL, THERE ARE NO REFUNDS UNDER ANY CIRCUMSTANCE.
IF YOU SUBMIT ANY PAYMENT YOU AGREE THAT YOU WILL NOT DISPUTE, ASK FOR A PARTIAL REFUND, OR A FULL REFUND.
IF YOU DO NOT AGREE TO THE ABOVE DO NOT SUBMIT ANY PAYMENT.
The interpretation of these rules is solemnly up to the administrator or the owner of NEON and these rules can change at any time without prior notice. Since rules can change; we cannot guarantee that any precedent you may find still applies, so in order to be in the safe side or if you are unsure about what constitutes a breach of a rule, you must ask me (ReadySteadyGo).
Respectfully,
ReadySteadyGo
We do not issue refunds for digital products once the order is submitted.
We recommend contacting us for assistance if you experience any issues receiving or using our products.
BY BUYING OUR PRODUCT FROM OUR WEBSITE YOU AGREE THAT, BECAUSE OF THE NATURE OF THE PRODUCTS SOLD,
IF YOU SUBMIT ANY PAYMENT YOU AGREE THAT YOU WILL NOT DISPUTE, ASK FOR A PARTIAL REFUND, OR A FULL REFUND.
IF YOU DO NOT AGREE TO THE ABOVE DO NOT SUBMIT ANY PAYMENT.
User Agreement
The User Agreement (hereinafter referred to as the "Agreement") governs the relationship between the administration of the resource located at neon-mu.net (hereinafter the "Administration"), as well as the multiplayer online game MU Online associated with the specified website — including its website, forum, and game server (hereinafter collectively referred to as the "Game Portal") — and you, the user of the Game Portal (hereinafter referred to as the "User"). By starting to use the Game Portal, you unconditionally agree to the terms of this Agreement. The Administration may amend this Agreement at any time without prior notice by publishing a new version. The User agrees to check for updates at least once every seven (7) days.
Acceptance of Terms of Service
Creating an account and using the Game Portal services means your full acceptance of this Agreement and consent to the collection, storage, and use of your information as described in the Privacy Policy. The Administration reserves the right to deny access to the Game Portal without notice if the User violates this Agreement. You acknowledge that the Administration may modify or discontinue services at any time, with or without notice, and shall not be held liable for doing so.
Duration of the Agreement
The Administration may restrict or terminate access to the Game Portal at any time without prior notice. In the event of a violation of this Agreement, the Administration may, at its discretion, block access to the User’s account. If access is terminated, the User will lose access to the account and may not claim compensation for virtual currency or purchased services.
Terms of Service
The Game Portal is a demo server and is not affiliated with the official WebZen servers. If you wish to play the official version of MU Online, please visit the official WebZen website. The Game Portal is non-commercial and operates without profit. All accounts, characters, game items, and activities are the exclusive property of the Game Portal.
User Responsibility
If the laws of your country prohibit online gaming or impose age or legal restrictions, you may not use the Game Portal and must immediately discontinue use. The User is responsible for all actions performed within the Game Portal. The Administration may, in some cases, share data with law enforcement agencies if the User violates this Agreement or applicable law.
Disclaimer
Under no circumstances shall the Administration or the Game Portal be liable to the User or third parties for any indirect, incidental, or consequential damages — including loss of profits or data — arising from the use of services, even if the Administration was warned of such potential damage. By using the services, the User agrees that the Administration is not responsible for harm caused by third-party actions.
Disclaimer of Warranties
The User acknowledges and agrees to use the Game Portal services at their own risk. Except as required by law, the Administration provides services “as is,” without warranties of any kind, express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement. The Administration is not responsible for accuracy, reliability, or timeliness of service.
Virtual Currency and Services
The Game Portal may offer virtual in-game currency or services purchasable with real money. These options are available only to users of legal age in their jurisdiction. All virtual currency and services are non-refundable unless otherwise stated. Users do not gain ownership rights to purchased items or currency. The Administration retains full control and may change or remove such content at any time without liability.
Refund Policy
The Game Portal does not issue refunds or compensation. All virtual goods and currency are non-transferable and non-refundable. If an account is banned, terminated, or otherwise disabled, all associated virtual items are permanently lost. The Administration reserves the right to change, suspend, or cancel virtual services or currency at its discretion, without liability.
Topping Up Another User’s Account
When topping up another user’s account, you acknowledge that such a transfer is made voluntarily and irrevocably. By performing this transaction, you confirm that the funds are transferred as a voluntary act without any obligation for reimbursement. Users are advised to carefully consider such transfers, as refund claims will not be accepted.
Intellectual Property Rights
All intellectual property rights related to the Game Portal, including innovations and content, belong to the Administration or their respective owners. Using the Game Portal does not grant you any intellectual property rights. Any use beyond the provided services requires prior written permission from the Administration.
General Information
The Administration provides the Game Portal services 24/7 and offers user support. Services are provided free of charge unless stated otherwise. The Administration reserves the right to adjust its pricing policy. The User acknowledges that the game is not gambling, betting, or a lottery. Donations to the server are voluntary and not a requirement for participation. The User agrees to receive informational and technical emails related to the Game Portal.
Terms of the Agreement
This Agreement is an integral part of the Game Portal’s Terms of Service. The User agrees to check for updates at least once per week. Disagreement with any part of this Agreement prohibits the use of the Game Portal. These terms are binding for all users, whether registered or not.
Final Clause
This Agreement defines the terms of use between the User and the Game Portal and supersedes all prior oral or written agreements regarding the use of the Game Portal and its services.
O’Gem Trading a legal entity with reg.number SL 009748 located 5 South Charlotte Street, Edinburgh, UK is the owner of NEON MuOnline brand and all of its other trademarks project
Privacy Policy
The Administration of the project (hereinafter the “Administration”) is responsible for protecting the privacy of our users (hereinafter the “User”). This Privacy Policy (hereinafter the “Policy”) explains our principles and methods for collecting and using personal data provided by the User through the services of the game portal located at neon-mu.net (hereinafter the “Game Portal”). Please note that this Policy applies only to information obtained through our own applications and does not extend to the activities of third parties that are not controlled by the Administration. By starting to use the Game Portal, the User unconditionally agrees to the collection and use of personal data in accordance with this Policy. The Administration may amend this Policy at any time without prior notice by publishing its latest version. The User undertakes to check for updates at least once every seven (7) days.
Collection and Use of Information
The primary purpose of collecting User information is to provide, improve, and personalize services to ensure convenient use of the Game Portal. We collect personal information during account registration, technical support requests, and the purchase of virtual services within the Game Portal.
Third-Party Use of Information
Information about Users is an integral part of the Game Portal service. We do not sell or rent personal information to third parties and use it only in accordance with this Policy. The Administration does not intentionally disclose User information to third parties, except when required by law or by law enforcement authorities in connection with investigations of fraud, violations of intellectual property rights, or other illegal activities that may expose the User or Administration to legal liability.
Protection of Personal Information
The Administration strives to protect all personal information stored on the Game Portal. User account information is accessible only through a password. To maintain confidentiality, Users must keep their passwords secret and not share them with others. The User is responsible for all actions performed on the Game Portal by anyone who gains access to their account. Please notify the Administration immediately if you believe your account credentials have been compromised or used without authorization.
Security
The Administration has implemented reasonable technical, physical, and organizational measures to protect User data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and the Administration cannot guarantee that unauthorized third parties will never bypass security measures. Users should note that email and messaging systems are not considered secure and should not be used to transmit sensitive information. If personal data is compromised due to a security breach, the Administration will notify affected Users in accordance with this Policy and applicable laws. To ensure confidentiality, we may require password verification before granting access to accounts or services. The User is solely responsible for keeping account credentials secure. The Administration will never request your credit card number, bank details, account password, or passport information under any circumstances.
Deletion of Information
Users may update or delete their personal information by modifying their account data. However, complete deletion of personal information may result in the full deactivation of the User’s account and loss of access to Game Portal services.
Links to Other Sites and Applications
Links to third-party websites or applications may be provided for the User’s convenience. Additionally, Game Portal content may be embedded or displayed on other sites or platforms. Any personal data provided on such third-party resources is governed by the privacy policy of the respective party. These sites and applications maintain their own policies regarding the collection and use of personal information and cookies. Users are encouraged to review the privacy statements of any third-party websites they visit.
By using the Game Portal, the User confirms their understanding and acceptance of this Privacy Policy.
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